Bill Pay/ Costs
If you have questions about your Shawnee Telephone service, please review our Frequently Asked Questions. It’s likely we have addressed the issue here for your convenience.
Still have questions? It’s no problem; you can contact our friendly 24/7 customer service and tech support reps for prompt, courteous attention.
How does your billing cycle run?
When do you disconnect for non-payment?
What is the reconnection process?
What are the different ways I can pay my bill?
If I sign up to have my bill automatically paid by my checking account or credit card, how long before it takes effect?
If I set up for auto pay, what time of the month will my account be charged?
How would I change my service address?
Is there a cost for moving my telephone from one location to another?
I have a question about my bill. Whom do I call?
What are the charges for calling within Shawnee Telephone exchanges?
If I go on an extended vacation or am away for the winter months, does Shawnee Telephone offer vacation rates or temporary disconnection?
I am on a fixed income. Is there assistance available to help me reduce my phone bill?
How does your billing cycle run?
We bill for the month you are in. Our bills are printed on the 21st of the month and apply to the next calendar month. Customer typically receives their bill during the first week of the month that is being billed.
When do you disconnect for non-payment?
Unfortunately, we do disconnect for non-payment. Three business days after bills are due, we print and mail late notices. Eight business days after we mail late notices, we disconnect for non-payment. So in short, we disconnect for non-payment 11 business days after the bills are due. All non-payment disconnects are subject to a $20 reconnect fee.
What is the reconnection process?
Simply call the Rosiclare office at 285-6511 or the Equality office at 276-4211 and a customer service representative can assist you in making payment arrangements to get your service restored.
What are the different ways I can pay my bill?
You can pay your bill five different ways:
- A visit to one of our local offices can facilitate cash, check, money order and credit or debit card payments.
- Checks and money orders can be mailed to:
Shawnee Communications
PO Box 69
Equality, IL 62934Shawnee Communications
PO Box 326
Rosiclare, IL 62982 - You can also pay online. Simply click on “My Accounts” and enter your account number and password. (Note: Customers who pay online require a customer care username and password that is different from their e-mail username and password.)
- You can sign up for Quick Pay, which will automatically deduct payments from your checking account or from your credit card.
- You can call and pay over the phone with a credit or debit card.
If I sign up to have my bill automatically paid by my checking account or credit card, how long before it takes effect?
If you return your information to us before the 21st of the month, your next bill will be deducted from your specified account. If your information is returned after the 21st of the month, it will take two months for the quick pay to take effect.
Example: If your information is returned to us on May 15th, your June bill will be deducted from your account. However, if your information is returned to us on May 29th, your July bill will be deducted from your account.
If I set up for auto pay, what time of the month will my account be charged?
Credit cards will be charged on the 20th of the month while checking accounts will be deducted on the 5th of the month.
How would I change my service address?
To ensure a seamless move in your service, we will require key pieces of information. Please call us or visit our office to provide us with all of the information.
Is there a cost for moving my telephone from one location to another?
If service can be activated without a service technician making a house visit, the cost will be $16. If a service visit is required to establish service at the new residence, the cost is $26.
I have a question about my bill. Whom do I call?
For any questions about your bill, call please call our Rosiclare office at 285-6511 or the Equality office at 276-4211, and a customer service representative will help you. Please have a copy of your bill on hand, as we’ll need billing account information to properly assist you.
What are the charges for calling within Shawnee Telephone exchanges?
If you are calling any Shawnee Telephone number from a Shawnee Telephone number, the call is absolutely free. Shawnee Telephone does not charge for intra-exchange calls.
If I go on an extended vacation or am away for the winter months, does Shawnee Telephone offer vacation rates or temporary disconnection?
Yes, we do offer a vacation rate! Vacation Rate allows you to reserve your telephone number and directory listing at a reduced rate while you are away for an extended period of time. Your telephone service will be temporarily disconnected while you are away, thus preventing fraudulent use of your phone service in your absence.
I am on a fixed income. Is there assistance available to help me reduce my phone bill?
Yes. If you are a residential telephone customer and you participate in Temporary Assistance for Needy Families (TANF), food stamps, Low-Income Home Energy Assistance Program (LIHEAP), Medicaid, Supplemental Security Income, National School Lunch free program, Federal Public Housing Assistance or Section 8, or if the total household income is at or below 135% of the Federal Poverty Guidelines (FPG), you may be eligible for Lifeline or Link-Up discounts. For more information regarding your eligibility for Lifeline/Linkup assistance, please contact the Equality office at 276-4211.
