General Inquiries
If you have questions about your Shawnee Telephone service, please review our Frequently Asked Questions. It’s likely we have addressed the issue here for your convenience.
Still have questions? It’s no problem; you can contact our friendly 24/7 customer service and tech support reps for prompt, courteous attention.
What exchanges are located in the Shawnee Telephone service area?
How do I apply for telephone service?
I want to plant a tree in my yard but am concerned about hitting buried utility lines. Who do I call before I dig?
My phone is dead. How can I test my service?
What exchanges are located in the Shawnee Telephone service area?
The Shawnee Telephone exchanges are Cave-In-Rock, Eddyville, Elizabethtown, Equality, Hicks, Leamington, Renshaw, Rosiclare & Simpson.
How do I apply for telephone service?
You must complete an application for service. The application will ask for the following information:- Billing name & address for the new account
- Physical location/county of residence
- Employment information
- History of telephone service
I want to plant a tree in my yard but am concerned about hitting buried utility lines. Who do I call before I dig?
State law requires Illinois residents to call Illinois One Call, also known as J.U.L.I.E. You may contact J.U.L.I.E. by dialing 811, or you may visit them online at www.illinois1call.com before beginning any digging or excavation. If you do not call to request a location of utility facilities, and damage to the facilities occurs, you may be liable for damage and repair costs.
My phone is dead. How can I test my service?
Begin by unplugging all your phones, computers, answering machines, etc. that are plugged into the phone jacks in your home. Next, go outside to the NID (gray box located on the side of your house where your inside wiring and outside wiring connect) and open the lid. There is a test location, which can be accessed by removing the modular plug from a test jack. If your home is operating with working fiber optic devices, you will see 4 plugs in a square pattern and you should remove only the top left plug. By removing the modular plug, you have disconnected your inside wiring from the outside telephone company maintained lines. Now plug the line cord of a corded telephone (one that does not require any electricity or batteries to operate) into a test jack inside the NID. You are now plugged directly into the telephone company's portion of the line. If you have dial tone, then more than likely, the problem exists inside your house. If you do not hear a dial tone, immediately call the Rosiclare office at 285-6511 or the Equality office at 276-4211 to report your outage. When you finish this process, be sure to re-attach all the plugs you removed.
